Expert Dolibarr technical support
A team of Dolibarr experts at your disposal to resolve your issues quickly and guide you in the daily use of your ERP.
When a technical issue blocks your business
Technical problems always happen at the worst time. Without responsive support, the consequences can be severe.
Extended downtime
A critical bug paralyzes your invoicing or inventory management. Without in-house Dolibarr expertise, resolution can take days.
Lack of internal expertise
Your IT team doesn't have deep Dolibarr knowledge. Complex issues require intimate knowledge of the software's architecture.
Blocked improvements
You want to enable new features or optimize your processes but don't know how to configure Dolibarr to achieve it.
Our support approach
Structured and responsive support to resolve your issues quickly and help you get the most out of Dolibarr.
Quick intake
Your request is handled within 4 business hours. A Dolibarr expert analyzes your issue and proposes an action plan.
In-depth diagnosis
Detailed problem analysis: logs, configuration, technical environment. Root cause identification for permanent resolution.
Resolution and documentation
Problem correction with documented solution. We explain the cause and preventive measures to avoid recurrence.
Verification and follow-up
Validation of the fix with you and follow-up to ensure the problem is permanently resolved. Knowledge base update.
What's included
A complete support service for worry-free use of your Dolibarr ERP.
Ticket support
Ticket system with real-time tracking of your requests. Complete history of all interventions for future reference.
Guaranteed response time
4 business hours for critical incidents, 24 business hours for standard requests. Contractual commitments with penalties for non-compliance.
Knowledge base
Access to our knowledge base with guides, tutorials and solutions to common problems for autonomous resolution.
Dolibarr expertise
Direct access to our certified Dolibarr experts for advice on configuration, optimization and evolution of your instance.
“Dolicraft's support is exceptional. Every time we've had an issue, the response was fast and the solution effective. It's reassuring to know you can count on real Dolibarr experts.”
Frequently asked questions
Need help with Dolibarr?
Our team of experts is ready to assist you. Contact us to discover our support plans.
Discover our plans